Another one bites the dust.

I see we've lost another team manager on the second floor. That campaign must have some sort of record now. Over the few months that they have been running they have lost a lot of team managers.

Greg. Went within days of the campaign starting.
Sarah. Moved into real time CMS watch.
Alan. Was moved on to the campaign against his wishes and promptly went looking for a new job.
Alina. Moved down to Alans' old post so possibly doesn't count.
John. Apparently sacked.
Rafferty. Moved down to being an agent.

And just a few days a go we had Aaron, who was an external candidate, leave after just a few weeks saying this was not what he signed up for.

Team managers come and go like any other group of employees but to have around 50% turnover in 9 months is shocking. I had one of these former team managers, Alan, explain to me while he was still here that he could not do his job in anything like his thirty-seven and a half hour working week. He said it took between forty-five and fifty hours. Now I know this is not because Alan was a slacker. Quite the opposite he was a hard grafter and in my, totally unqualified, opinion he was operations manager material. The other thing I have gleaned is that the team managers spend a lot of their time not managing their teams and instead dealing with large numbers of customers and dealing directly with the client too. What's more is I understand that despite it being impossible to do their job in their standard hours they are not able to claim overtime either. I don't suppose anyone is going to cry at two or three hours here and there but ten hours a week every week? No wonder they drop like flies.

New Late Policy

Right after I last posted there was an announcement to the site that the late policy was to be revised. As of a few days ago we are no longer getting paid for being late. Previously you could be up to two hours late and still get paid for it. It should come as no surprise that having little penalty meant there was no great incentive to be punctual every day. Obviously as per my previous post if you were regularly late then you could expect to be warned and eventually fired but for the occasional "shall I run for the bus or finish my breakfast?" moment. Then it comes as no surprise that some people would be catching the next bus.

Now we are, apparently, going to be docked pay for every minute we are late. This is a good move and I congratulate Sitel for taking the common sense route. The flip side of this is that if we're stuck late on calls then as you can dock our pay by the minute now we expect to be paid for every minute late we have to stay through no fault of our own. It has to be a two way flow.